FAQs
Why Jhumkey Creations?
✅ 100% Handcrafted by Local Artisans – no machine made shortcuts.
✅ Authenticity Badge – each piece stands as proof of sustainable craftsmanship.
✅ Premium Materials – sterling silver, oxidized textures, and gold-vermeil options.
✅ Ethical & Purpose-driven – your purchase helps sustain artisan livelihoods.
✨ This isn’t just jewellery, it’s an heirloom in the making. ✨
📌 Explore our New Arrival Collection and be part of a legacy worth entrusting.
Q: What is Jhumkey Creations's refund policy?
A: The return request should be raised within 24 hours of delivery.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@jhumkeycreations.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at info@jhumkeycreations.com
Q: Do you offer free shipping?
A: Yes, we offer worldwide shipping, with free cross border delivery on orders over ₹2000 and Free Domestic delivery over ₹6000.
Q: How long does shipping and delivery take?
A: Estimated delivery time (6 - 7 working days).
For customized jewelry: Estimate delivery time (10 - 15 working days).
Q: How can I track my order?
A: Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package through our website or the carrier's website. Please check the Track Your Order page.
Q: How do I return an order?
A: If you need to return an order, please contact our customer service team to initiate the process. Once your return is authorized, simply follow the provided instructions for packaging and shipping the items back to us. Upon receipt and inspection of the returned items, we will issue a refund to your original payment method. Please check the Return Your Order page.
***The freight charges on the return orders will be on actuals.
Q: Still, have questions?
A: If you have more questions or suggestions please get in touch with us at info@jhumkeycreations.com
