FAQs
Q: What is Jhumkey Creations's refund policy?
A: We offer a 7-day refund policy. If you're not satisfied with your purchase, you can return it within 7 days for a full refund.
Q: Do you offer free shipping?
A: Yes, we provide free shipping on all orders.
Q: How long does shipping and delivery take?
A: Estimated delivery time (6 - 7 working days).
For customized jewelry: Estimate delivery time (10 - 15 working days).
Q: How can I track my order?
A: Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package through our website or the carrier's website. Please check the Track Your Order page.
Q: How do I return an order?
A: If you need to return an order, please contact our customer service team to initiate the process. Once your return is authorized, simply follow the provided instructions for packaging and shipping the items back to us. Upon receipt and inspection of the returned items, we will issue a refund to your original payment method. Please check the Return Your Order page.
***The freight charges on the return orders will be on actuals.
Q: Still, have questions?
A: If you have more questions or suggestions please get in touch with us at info@jhumkeycreations.com
